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Check out the flavours for our sponge cakes...

Deep Vanilla

Luxury Chocolate

Zingy Lemon

Lemon and Poppy seed

Elderflower and Lemon

Tasty Toffee

Ginger

Strawberries and Cream

Champagne/Prosecco

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Cake Decorating Class Booking Form

 

TERMS AND CONDITIONS

All cakes made by Kreative Kakes and Ken Willis are subject to the following terms and conditions:

INGREDIENTS

All of our ingredients are of the highest quality. All fruit cakes may contain nuts, or traces of nuts or nut oil

Sponge, flavoured and chocolate cakes are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used. Every effort is taken to keep ingredients separate, however cakes may contain traced of nuts or nut oil

STORAGE

Sugar paste is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in. Refrigeration may cause colours to run.

ORDERS

We prefer as much notice as is possible on wedding cakes, however we will accept short notice cakes subject to the availability of the date required.

Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by Kreative Kakes as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

DEPOSITS

We require a 25% deposit on placement of order for all cakes, which is deducted from the final balance. Deposits are non refundable

FINAL BALANCE PAYMENTS

Final balance payments on all wedding cake orders should be made prior to the delivery/collection of the finished cake.

Final balance payments on celebration cakes can be made prior to or on the date of delivery/collection.

CANCELLATION

Deposits are non refundable and non transferable. Full payment of a wedding cake balance is required if cancellation is within one week of the wedding date. All cancellations must be submitted in writing and it is the responsibility of the customer to ensure receipt of the cancellation. On receipt of the cancellation you will be sent confirmation and information on any balance due at the cancellation date. Any amounts due must be paid within 28 days.

VIEWING

Please note cakes with sponge tiers may not be completed until the day prior to/ or the day of the celebration to ensure the cakes are as fresh as possible.

DISPUTES

Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Kreative Kakes and are not automatic. Full refunds will never be given on any cake which has been consumed, regardless of the dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. All cakes delivered to a venue are photographed from different angles to show cake quality on delivery. We do not accept any responsibility for loss or damage to the cake or items with the cake, such as knives, decorations and stands, once the cake has been delivered to the venue or collection from our premises, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.

DELIVERY

Cakes can be delivered and set up subject to availability, any arrangements for delivery may be subject to change, however prior notice will be given where possible. Deliveries within Scarborough are free of charge, deliveries outside Scarborough will incur a charge subject to the distance of mileage. Cakes are collected from our premises at pre-arranged times only.

PUBLICATION

From time to time our designs may appear in publications and displays. We reserve the right to use any image of a cake made by Kreative Kakes for publication at a later date.

WHAT WE WOULD LIKE YOU TO DO

Please keep us informed of any changes to your details as soon as they happen, in writing is preferred.

THANK YOU FROM KREATIVE KAKES.

Need to work out how big your cake should be?? Check out our handy portion guide chart

You can find it in the shop or on our cake info page.

PRIVACY POLICY

Here at Kreative Kakes we value your privacy and will never pass on any information, to any third parties, without your specific instructions.