Coronavirus COVID-19

March 17, 2020

CORONAVIRUS COVID-19

A message for all our customers and friends at this uncertain time.

While the full extent of COVID-19's global impact is yet unknown, here at Kreative Kakes we are keeping constantly updated with guidelines and information from World Health Organisation and Public Health England. In the light of new information on social distancing we are taking the approach of suspending our cake decorating classes, for the next three months or until new advice is given.

 The consensus of scientific evidence collected since November last year (from the WHO, FSA and governments globally), indicates that the virus is extremely unlikely to be transferable in or on food products or packaging. We are still taking new ordes for cakes and are constantly monitoring our suppliers, however it is a constantly changing situation and as such we shall adapt and change accordingly.

These are unprecedented times and so we’re also offering all our clients who decide to postpone their event the opportunity to rebook with us before the end of July 2021 - subject to us finding a mutually agreeable date. Your deposit will be held against the new date and the balance will be payable in the usual way. In addition, we’ve chosen to hold our quoted price for you. We won’t add our standard annual inflation. We recognize this is a season filled with lots of unknowns, and we don’t want to add to that. . Similarly, if we ourselves succumb to the virus we will advise our customers accordingly. For all our customers wishing to contact us concerning their own orders of cakes, you can chat to us on our website, or email and we will get back to you either through email, chat or phone call. We will also keep our social page updated and respond to any questions arising. Please be assured we will closely monitor all new information and act accordingly. We would like to thank all our customers, old and new, for your continued support and hope we can get through this together.

Thank You.

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